Frequently Asked Questions

What products do you stock?
We stock an extensive selection of quality 100% cotton fabrics, handpicked yarns, patterns, threads, haberdashery items, trims and accessories for all your stitching needs. We regularly add new products to our website, so be sure to check back often to see the latest additions. Read more about our products here.

Do you have a bricks and mortar store I can visit? 
Unfortunately no. We moved our store to online shopping in 2020, after trading as Cooroy Drapery in Maple Street Cooroy for many years. Although we would love for you to visit, we don't currently have facilities for personal shopping.  

How is your fabric sold?  Fabrics are priced by individual units with each unit generally measuring 25cm x width of fabric (usually 110-112cm across), if you wish to purchase 1/2 mtr, please order 2 units, if you wish to purchase 1mtr, please order 4 units and so on. Our fabrics are sold in one continuous piece which is cut from the bolt when ordered. Some fabrics are priced and sold as a complete piece, eg panels or pre cut bundles or pieces. Some fabrics are priced and sold in half metre increments, please ensure you read the description and order the correct amount for your requirements. We are unable to accept returns on cut fabrics unless faulty when sold and the fault was not disclosed to you.

Do you sell fat quarters?
Occasionally we offer some fat quarters and fat quarter bundles in our Pre Cut Fabric section, but we are unable to cut fat quarters off the bolt. We offer our fabrics in 25cm increments only, cut across the width of the fabric. A fat quarter measures 50cm x half width of fabric (usually 55cm). Please order either 1 unit which will measure 25cm x 110cm or 2 units which will be 50cm x 110cm, depending on the total amount of fabric you require. 

What payment options do you offer? 
Currently accepted payments are Card Sales (Shopify Payments) or Bank Deposit. At quilt shows we are able to accept cash or card transactions using Square.

Do you sell gift vouchers?
Gift vouchers are not currently available. 

How do you care for the environment?
We are committed to a sustainable future for our children, grandchildren and beyond. Our philosophy is to try to ensure that our footprint is as light as possible while genuinely caring about the environment. Read more here.

What shipping options do you offer? 
We usually send your item within 2 to 4 business days of cleared payment being received. Your purchase will be shipped via Australia Post standard delivery service (plastic satchel) with tracking included. For express delivery (at extra cost), via Australia Post, please choose express option at checkout. You can also choose signature on delivery for extra peace of mind. To ensure that your parcel is delivered safely, please check your postal address details carefully before confirming your order. Once orders have been processed and sent we have no control over actual delivery times but you will be able to track your order via Australia Post website.

Orders are usually processed and sent within 2 to 4 days of receipt of cleared payment. Sometimes circumstances beyond our control mean that this is not possible, but if so we will endeavour to contact you to advise of any changes.

Do you ship to international destinations? 
Our website is currently set up for domestic and USA customers only, however if you live in another location we can obtain a shipping quote for you should you wish to purchase from our website. Please contact us via email prior to placing an order and we will advise shipping costs in Australian dollars, it is then up to you to research an approximate conversion to your local currency, based on current exchange rates. We can then create an invoice for you in Australian dollars. Once the invoice is paid we will then send your order.

Please note that items sent to all international destinations will be sent with tracking via Australia Post www.auspost.com.au and delivery times are out of our control. Orders will usually be sent within 2 to 4 business days of receipt of cleared payment (excludes Saturday,  Sunday and public holidays).

How is shipping calculated?
Shipping is determined by weight and will be automatically calculated and applied at checkout. Some bulky items, such as wadding or cutting mats, may incur a surcharge for postage. To ensure that your parcel is delivered correctly, please check your postal address details carefully before confirming your order. 

Do you offer local pickup?
Local pickup in Cooroy is currently unavailable.

Do you have a returns policy? 
Please contact us before placing an order if you have any questions about our products. We are unable to offer refunds or exchange on some products, particularly fabrics or goods such as wadding, trims, elastic etc that have been cut to individual order, unless faulty. Unless we are at fault, you the customer will be solely responsible for return shipping costs. You can check our returns/refunds policy as well as all the fine print at the bottom of this page.

What if I change my mind?
We don't currently offer refund/exchange for change of mind. Please read the item description and choose carefully before ordering. Please contact us before placing your order if you have questions or concerns about any of our products.

What if my order is wrong or there is a problem? 
Please examine your shipment upon receipt and contact us immediately if there is a problem. We will endeavour to correct any problems with your order as soon as possible. If items are defective or incorrect, we will replace them at our cost or alternatively organise a refund if a replacement isn't available. If your goods are damaged through transit, please ensure you keep the damaged packaging, take a photo and contact us immediately. We cannot be held responsible for missing or lost goods as this is outside our control. As fabrics and some items are cut to order we are unable to exchange if you change your mind, but we are happy to replace fabrics where possible if there is a manufacturing fault.

What if an item is out of stock?
If an item you have ordered is out of stock we will contact you by email or text usually within 2 business days to make arrangements to either amend the order or advise you of expected delivery times.

How accurate are the colours on your website?
We do our best to portray products accurately on our website, especially regarding colour. However, sometimes colours can vary due to lighting, screen resolution and other factors beyond our control. If you would like to order a swatch of fabric, please contact us and we will post it to you at a cost of $2 per fabric. This will be deducted from your purchase if you then buy the fabric.

How can I contact you?
Please don't hesitate to contact us using one of these options and we'll get back to you as soon as possible.

Email  admin@bonnieandrose.com.au
Message on Facebook Messenger @bonnieandroseonline
Follow on Instagram  @bonnieandrose_

Text or call  049 779 4240 during business hours only (we are unable to retrieve voicemail messages left on this number). Our postal address is PO Box 948 Cooroy Qld 4563.