Frequently Asked Questions
What products do you stock?
We stock an extensive selection of quality 100% cotton fabrics, handpicked yarns, patterns, threads, haberdashery items, trims and accessories for all your stitching needs. We regularly add new products to our website, so be sure to check back often to see the latest additions. Read more about our products here.
Do you have a bricks and mortar store I can visit?
Unfortunately no. We moved our store to online shopping in 2020, after trading as Cooroy Drapery in Maple Street Cooroy for many years. Although we would love to meet you, we don't currently have facilities for personal shopping.
How is your fabric sold?
Fabrics are priced by individual units with each unit generally measuring 25cm x width of fabric (usually 110-112cm across), if you wish to purchase 1/2 mtr, please order 2 units, if you wish to purchase 1.25m, please order 5 units and so on. Our fabrics are sold in one continuous piece which is cut from the bolt when ordered. Some fabrics are priced and sold as a complete piece, eg panels or pre cut bundles. Sale fabrics are priced and sold in half metre increments.
Do you sell fat quarters?
We offer our fabrics in 25cm increments only, cut across the width of the fabric. A fat quarter measures 50cm x half width of fabric (usually 55cm). Please order either 1 unit which will measure 25cm x 110cm or 2 units which will be 50cm x 110cm, depending on the total amount of fabric you require.
What payment options do you offer?
Accepted payments are Shopify Payments, PayPal or Bank Deposit. We can also process telephone orders by credit card using Square, this will attract a 2.2% card fee. At quilt shows we are able to accept cash or card transactions using Square.
Do you have an ABN?
Our ABN is 79 929 106 538.
Do you sell gift vouchers?
Gift vouchers are not currently available.
How do you care for the environment?
We use Australia Post plastic satchels for the majority of our deliveries. These satchels are now fully recyclable when deposited in a REDcycle collection bin. For location of your closest REDcycle collection facility search REDcycle here. On a personal level we are committed to a sustainable future for our children, grandchildren and beyond. Our philosophy is to try to ensure that our footprint is as light as possible while genuinely caring about the environment. Read more here.
What shipping options do you offer?
We usually send your item within 2 days of cleared payment being received. Your purchase will be shipped via Australia Post standard delivery service (plastic satchel) with tracking included. For express delivery (at extra cost), via Australia Post, please choose express option at checkout. You can also choose signature on delivery for extra peace of mind. To ensure that your parcel is delivered safely, please check your postal address details carefully before confirming your order. Once orders have been processed and sent we have no control over actual delivery times but you will be able to track your order.
- Regular Post Satchel up to 5kg $10.00
- Express Post Satchel up to 5kg $13.00
- Shipping (reg) over 5kg capped at $25.00
- Signature on Delivery add $2.95
- FREE shipping on orders over $150
Orders are usually processed and sent within 2 days of receipt of cleared payment. Sometimes circumstances beyond our control mean that this is not possible, but if so we will endeavour to contact you to advise of any changes.How is shipping calculated?
Shipping is determined by weight and will be automatically calculated and applied at checkout. Some bulky items, such as wadding or cutting mats, may incur a surcharge for postage. To ensure that your parcel is delivered safely, please check your postal address details carefully before confirming your order.Do you offer local pickup?
Local pickup in Cooroy is available during business hours only (minimum spend $5.00). Once cleared funds are received by us, we will arrange to drop off your purchase at a mutually convenient time and place in Cooroy. Choose the local pickup option at checkout to utilise this service. Please ensure your contact details are correct so we can advise you of delivery information. Don't hesitate to get in touch if you have any further questions or you would prefer to pay cash. A handling fee of $2.50 applies for local pickup service.Do you have a returns policy?
Our returns and refunds policy has recently been updated to include the following information:
- During viral pandemics (as declared by World Health Organisation) we are unable to accept returns for any reason, unless we are at fault. Please be aware of this update and please contact us for clarification before placing an order if you have any questions or concerns.
Please contact us before placing an order if you have any questions about our products. We are unable to offer refunds or exchange on some products, particularly fabrics or goods such as wadding, trims, elastic etc that have been cut to individual order, unless faulty. Unless we are at fault, you the customer will be solely responsible for return shipping costs. You can check our returns/refunds policy as well as all the fine print at the bottom of this page.
What if I change my mind?
We don't currently offer refund/exchange for change of mind. Please read the item description and choose carefully before ordering. Please contact us before placing your order if you have questions or concerns about any of our products.
What if my order is wrong or there is a problem?
Please examine your shipment upon receipt and contact us immediately if there is a problem. We will endeavour to correct any problems with your order as soon as possible. If items are defective or incorrect, we will replace them at our cost or alternatively organise a refund if a replacement isn't available. If your goods are damaged through transit, please ensure you keep the damaged packaging, take a photo and contact us immediately. We cannot be held responsible for missing or lost goods as this is outside our control. As fabrics and some items are cut to order we are unable to exchange if you change your mind, but we are happy to replace fabrics if there is a manufacturing fault.
What if an item is out of stock?
If an item you have ordered is out of stock we will contact you by email usually within 2 business days to make arrangements to either cancel the order or advise you of expected delivery times.
How accurate are the colours on your website?
We do our best to portray products accurately on our website, especially regarding colour. However, sometimes colours can vary due to lighting, screen resolution and other factors beyond our control. If you would like to order a swatch of fabric, please contact us and we will post it to you at a cost of $2 per fabric. This will be deducted from your purchase if you then buy the fabric.
How can I contact you?
Please don't hesitate to contact us using one of these options and we'll get back to you as soon as possible.
Message on Facebook @bonnieandroseonline
Follow on Instagram @bonnieandrose_
Text or call 049 779 4240 during business hours only (we are unable to retrieve voicemail messages left on this number)
Post PO Box 948 Cooroy Qld 4563